LEAPS State Users Support Page

Customer Help Page

Need help?  Chat with our training staff now.  Click the orange chat bubble in the upper right hand corner of the page. (7:30 A.M. to 7 P.M. Central)

*Remember* chat is for training assistance.  For password resets you'll need to contact an administrator at your program.

For system outages and service requests, please use our customer service portal.

What's New in LEAPS

Are you up to date on the latest features in LEAPS?

0:00 Intake/General Updates

14:58 Screening

18:23 Investigation

28:40 Supervisor

31:34 Clerical/Program Admin

32:39 System Administrator

In Case You Missed It

All of the latest features in LEAPS 4.9

Tutorial Videos for Intake Worker:

How to Create an Intake: https://vimeo.com/user36456574/review/376026276/61aa911b7f

Adding Notes After Intake: https://vimeo.com/user36456574/review/376025827/19565c781d

How to Create a Cross Report: https://vimeo.com/user36456574/review/376026701/81e176bbed

How to Submit a Public Intake: https://vimeo.com/user36456574/review/376027654/acb14cb327

 

Tutorial Videos for Screening

Screening and Assigning Referrals: https://vimeo.com/user36456574/review/376027265/a0b32fe3b4

Closing Information and Referrals: https://vimeo.com/user36456574/review/376026157/6ed1a237ce

Merging Reports for Open Investigations: https://vimeo.com/user36456574/review/376027774/4cc134ce7f

Client Lookup and Match: https://vimeo.com/user36456574/review/376026039/a5d1b8c4be

 

Tutorial Videos for Workers

Completing Tasks and Worker Timeliness: https://vimeo.com/user36456574/review/380084256/6fb8430aef

Create Edit Submit Assessments: https://vimeo.com/user36456574/review/380084638/5dc5c2e095

Notes and Notifications: https://vimeo.com/user36456574/review/380084791/7d9a63a2a3

Case Closure Assessment: https://vimeo.com/user36456574/review/380084926/66a94bbf92

 

Tutorial Videos for Supervisors:

Supervisor Case Closure Review: https://vimeo.com/user36456574/review/380085050/cd79139dec

Reassigning Reports and Adding Backup Workers: https://vimeo.com/user36456574/review/380085322/a948a86ca5

Viewing Your Worker's Inbox from the Supervisor Role: https://vimeo.com/user36456574/review/380085795/476fcd9b0e

Edit Task Dates and Due Dates: https://vimeo.com/user36456574/review/380086132/0ca5104089

Internal Notifications: https://vimeo.com/user36456574/review/380086500/71a82e8608


Tutorial Videos for Administrators:

Administrator Tools - Administer Client ID: https://vimeo.com/user36456574/review/380086622/eb50ba6beb

Administrator Tools - Administer Unique Client ID: https://vimeo.com/user36456574/review/380086268/f1f0054e2f

Administrator - Reopen Reports and Change Dates: https://vimeo.com/user36456574/review/380086725/93bd939bf9

Administrator - Creating Users and Assignments: https://vimeo.com/user36456574/review/380086914/f84d8e0593

Administrator Tools - Adjust Task Dates: https://vimeo.com/user36456574/review/380087157/43c67f0bf0